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Thanks Courtney! I will look into Velocity scripting to receive the correct data. Not sure if the 10 record limit still applies, but we're very careful about allowing cases to sync into Marketo, using a flag on the case record that controls record access. As for Email-to-Case: Have you ever encounte...
Hi there, I'm trying to wrap my head around a Salesforce-specific use case: I would like to use data from a case related to the contact's account in my email template. I would also like to write an activity (task) into the case when the email is opened. The scenario unfolds as this:I created a case ...