Venus_Wills

Venus_Wills · ‎01-03-2019

We ran into the same issue where Marketo created mass duplicates in SFDC, and those duplicates in turn synced back to Marketo. Here's what we found: We had recently transitioned to ABM so had LeanData in place to convert leads to contacts on existing accounts We still had an old lead processing program that synced leads to a Suspect Lead Queue When a lead is created in Marketo, and it qualifies for the flow to sync it to the Suspect Lead Queue, but LeanData had already converted it to a contact, the Marketo workflow goes into a loop -- create lead in SFDC, sync to Suspect Lead Queue, sees new lead was created from SFDC, repeat. To resolve the issue, we put a constraint to only sync to Suspect Lead Queue if SFDC Type is still Lead at the time the workflow kicks off. It took us awhile to figure out because Marketo and SFDC always point fingers at each other, e.g., "created by Marketo API" and "New Person source: salesforce." Finding this article helped: Duplicate Lead Created in Salesforce When Contact Already Exists

Venus_Wills · ‎03-28-2018

Hey Loren, thanks so much for the tip! We did have the box checked. Who knew?!

Venus_Wills · ‎03-16-2018

I just racked my brain for an hour trying to figure out why 3 registrants with Registration Error refused to be sync over to GTW even after I checked the Launchpoint integration and tried to manually set their program status to Registered. GTW doesn't like weird symbols in fields. One guy had an extra ' in his last name, the other two had | in the job title. Check for those if your webinar registrants in Marketo refuse to sync over to GTW.

Venus_Wills · ‎03-16-2018

I just racked my brain for an hour trying to figure out why 3 registrants with Registration Error refused to be sync over to GTW even after I checked the Launchpoint integration and tried to manually set their program status to Registered. GTW doesn't like weird symbols in fields. One guy had an extra ' in his last name, the other two had | in the job title. Check for those if your webinar registrants in Marketo refuse to sync over to GTW.

Venus_Wills · ‎04-13-2016

Thanks Kenny and Sanford! The SOAP API was the issue. All is working now.

Venus_Wills · ‎04-12-2016

Ok I feel like that was a stupid question after scanning some other articles on the community. It was my understanding there would be no javascript...

Venus_Wills · ‎04-12-2016

Is it just a capitalization issue? When I look at the exported field names, the difference between REST and SOAP API names for email is email vs. Email.

Venus_Wills · ‎04-12-2016

Hello Marketo Community, We've created a third-party tool with a third-party (non-Marketo) form submission to capture email and make the AssociateLead call. Everything seems to be working correctly but none of the values are syncing back to Marketo, and a new lead is not created when the email doesn't exist. Below are our codes. The origin and referring URLs will not work. Javascript: mktoMunchkinFunction('associateLead', marketingResults, hashCode); PHP server-side code used to generate the hashCode: <?php if($_SERVER["REQUEST_METHOD"] == "POST") { $email = $_REQUEST["email"]; $hash_code = hash('sha1', '############'.$email); header('Content-Type: application/json'); // echo json_encode($hash_code); wp_send_json($hash_code); die; } ?> Here is the request to and response from Marketo for the associateLead call: Request URL: https://381-kpd-482.mktoresp.com/webevents/associateLead?_mchNc=1460152334365&_mchKy=2c1ba96f9aaf0adb933612aaa2dcc4c19ffcf39f&_mchAtfirstName=Joel&_mchAtlastName=Doyle&_mchAtemail=joel%40few.io&_mchAtcompany=Few&_mchAttoolSCComplianceNeeds=No&_mchAttoolSCEncrypt=No Request Method: GET Status Code: 200 OK Response Headersview source Access-Control-Allow-Origin: Cache-Control: no-cache Connection: Keep-Alive Content-Length: 43 Content-Type: image/gif Date: Fri, 08 Apr 2016 21:52:14 GMT Expires: -1 Keep-Alive: timeout=5, max=100 Last-Modified: Fri, 08 Apr 2016 16:52:14 -0500 P3P: policyref="http://www.marketo.com/w3c/p3p.xml", CP="NOI DSP COR NID CURi OUR NOR" Pragma: no-cache Server: Apache Set-Cookie: BIGipServersjlweb-mch_https=!ucaFc7ZN3LX0XfJEgmpKKdFIW06sxEP98mhC9P2cxvyGImMK0Jxnfp8njkiV7LHp/f9zb6X2gmOC8GY=; path=/ X-Content-Type-Options: nosniff Request Headersview source Accept: */* Accept-Encoding: gzip, deflate, sdch Accept-Language: en-US,en;q=0.8 Connection: keep-alive Host: 381-kpd-482.mktoresp.com Origin: https://stage.armor.com Referer: https://stage.armor.com/resources/solution-configuration-tool/ User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.87 Safari/537.36 Query String Parametersview sourceview URL encoded _mchNc: 1460152334365 _mchKy: 2c1ba96f9aaf0adb933612aaa2dcc4c19ffcf39f _mchAtfirstName: Joel _mchAtlastName: Doyle _mchAtemail: joel@few.io _mchAtcompany: Few _mchAttoolSCComplianceNeeds: No _mchAttoolSCEncrypt: No _mchId: 381-KPD-482 _mchTk: _mch-armor.com-1458070455961-21585 _mchHo: stage.armor.com _mchPo: _mchRu: /resources/solution-configuration-tool/ _mchPc: https: _mchVr: 151

Venus_Wills · ‎02-17-2016

Thanks, Conor. I can't believe I didn't think to try that!

Venus_Wills · ‎02-16-2016

I've found a flaw in my Smart List. It's not capturing all leads who clicked and then visited a web page. I've spot checked several leads (half that triggered correctly and half that didn't) and cannot find any difference between the two sets... I think I will have to rely solely on the Visited Web Page trigger and another filter like Member of a Program or Was Delivered Email. It's frustrating that the Click Link in Email activity is getting very unreliable as an indicator of intent.

Venus_Wills · ‎02-04-2016

Hi Jeff Coveney - do you have any insights on how recycled leads should be time stamped? For example, someone reached MQL status but was rejected by sales for nurturing. I'd like to update the MQL date when the lead becomes MQL again. But if we run a report on MQL created each month, this would skew the numbers if someone's MQL date is changing. Amanda Thomas on your issue with the anti-spam clicks, there is a long thread on the topic that may help with scoring your MQLs more accurately here: Spam filters registering clicks?

Venus_Wills · ‎02-04-2016

Hi Amanda, sorry I just saw this. It sounds like you found the solution. I have mine set up as below: Trigger: Visited Web Page contains "abc.com" Clicked link contains "abc.com" in last 5 minutes I've done a few spot checks, and the flow appears to be working properly.

Venus_Wills · ‎02-04-2016

Thanks for the quick reply!

Venus_Wills · ‎02-04-2016

Does anyone know if customer HTML for known leads work on an embedded form? I've found loose reference about this working in other discussion threads, but can anyone confirm that it does work?

Venus_Wills · ‎01-27-2016

Hi Sanford, what does this mean for the JS-impaired? Do you think the simple logic of using a Smart List to to filter out the clicks that should result in a webpage visit but did not will work?

Venus_Wills · ‎01-25-2016

That is an important distinction to point out. I'm only looking at clicks that should result in a webpage visit (i.e., clicked link that contains armor.com should lead to a webpage visit containing armor.com). I checked the activity of a "normal" lead and the email click does lead to a webpage visit. At this point, I'm just trying to prevent these leads from scoring up from bot clicks.

Venus_Wills · ‎01-25-2016

The destination page is running Munchkin code. The filters I set were "clicked on link containing armor.com" and "not visited webpage containing armor.com." I also checked that a "normal" lead who clicked on the same link in the email did register a "visited webpage" activity. That being said, it is important to make that distinction when using using the clicked email without visiting a webpage filter.

Venus_Wills · ‎01-25-2016

Hi Rebecca, I have the same thing happening to a campaign I sent out today - the click was recorded before the email was delivered. Additionally, I'm not seeing a "visit webpage" activity after the link was clicked (and there should be). I'm going to use that as a filter in lead scoring, but just the fact that all these spam filter bot clicks are factoring into the overall email performance is going to skew things a bit. Here's a more detailed explanation of the whole spam filter registering email clicks ordeal: Spam filters registering clicks?

Venus_Wills · ‎01-25-2016

Hi Beth, I ran into the same issue. This is the closest "solution" I found: Spam filters registering clicks? But it really depends on what's happening in your system. In my case, the spam filter is only clicking one link in the email. It's logging the "clicked email" activity before the "delivered email" activity, and no "visit webpage" activity was logged afterwards. For my scoring purposes, I'm going to filter out link clicks that aren't accompanies by a visit webpage activity.

Venus_Wills · ‎01-25-2016

Thanks for the information, Matt. For us, it appears that the spam filter doesn't click on all the links but just one. The click is also registering in the activity log before the "delivered email" is registered. So the one-pixel image link won't work for my case. However, I am noticing that none of these links lead to a "visit page" activity (and it should). I will try to use that filter for lead scoring. Please keep us posted if you uncover additional information about this.

Venus_Wills · ‎01-22-2016

Ok here's an update. In my scenario, I was sending a confirmation email and two reminder emails for a GTW webinar using the member.webinar URL token. The confirmation email showed the URL correctly, but the first reminder email did not show the URL. I did a quick test, and I think this is what's causing the issue. The confirmation email was sent as part of a trigger campaign (if lead fills out form, change status > registered, send confirmation email) that is directly under the umbrella event program. I set up the first reminder email in an email program that lives under the event program. But that meant the email itself lives under the email program (which can have its own tokens), not the event program. I did a test and set up the second reminder as a smart campaign under the event program (i.e., the reminder email lives under the event program and inherits its tokens), and it worked correctly. In summary, make sure all emails containing the member.webinar URL token live directly under the event program, so they pull from the correct set of tokens.

Venus_Wills · ‎01-22-2016

Hi Matt, In my scenario, I was sending a confirmation email and two reminder emails for a GTW webinar using the member.webinar URL token. The confirmation email showed the URL correctly, but the first reminder email did not show the URL. I did a quick test, and I think this is what's causing the issue. The confirmation email was sent as part of a trigger campaign (if lead fills out form, change status > registered, send confirmation email) that is directly under the umbrella event program. I set up the first reminder email in an email program that lives under the event program. But that meant the email itself lives under the email program (which can have its own tokens), not the event program. I did a test and set up the second reminder as a smart campaign under the event program (i.e., the reminder email lives under the event program and inherits its tokens), and it worked correctly. Hope this helps. Venus

Venus_Wills · ‎01-22-2016

Hi Jenn, Did you ever hear back from Support about this? I had the same thing happen in your exact scenario. The confirmation email with {{member.webinar url}} was an email under the umbrella event program, and the reminder email is under an email program under the umbrella program. Venus

Venus_Wills · ‎03-10-2015

Hi Alice, I have not yet, but I believe it has something to do with how SFDC and Marketo treat accounts vs. company names. We keep a very strict naming convention regarding naming convention in SFDC, e.g., Accenture has to be called Accenture Plc. We also have an account in SFDC where we lump in all un-named accounts, i.e., those who are not our target audience. The issues is that we have different companies under the same account in SFDC, but Marketo is unable to distinguish that. Therefore, every time Marketo syncs with Marketo, it picks a random "account" to use as the company name. I haven't had a chance to investigate the block field update route. I'm afraid it'll leave our Marketo database with a bunch of random company names, e.g., Accenture, Accenture Plc. I'm sorry this is probably not very helpful. I'll update this thread if I find a solution to this issue.

Venus_Wills · ‎12-08-2014

Hi Dan, I don't have better news. It's still sending a test email for every single contact selected for the MSI email. So if you were planning to send 200 contacts a MSI email, you'll get 200 test emails in your inbox. The only solution support is offering right now is selecting a single contact when you're sending the test email. And then repeat with the full list. It seems to me that something definitely changed and that how my MSI used to work for the past three years (only send one test email) isn't the glitch, but this new sending a test email for every single contact is the glitch. At least in Marketo you can test just a single lead for dynamic content, but you can't easily do that in SFDC.

Venus_Wills · ‎12-03-2014

Thanks, Josh. I did contact support, and they are telling me it's supposed to do that. If I recall correctly, it used to just send a single test email to check for formatting, etc. Support is saying that it sends one for each lead, so you can check the dynamic content. In the example I used, no dynamic content was used. What has been your experience?

Venus_Wills · ‎12-02-2014

My sales team noticed that in Sales Insight when they send a test, instead of just sending a single test email, they are receiving an individual test email for everyone included in that email campaign. For example, the sales rep wants to send a Marketo Sales Insight email to 50 people in her territory. She creates the email and sends herself a test. Rather than just getting one test email to proof, she is receiving 50 test emails. Any idea what's causing this?

Venus_Wills · ‎08-15-2014

I have the same question.

Venus_Wills · ‎06-24-2014

Do you think if I block field updates to Company Name in Marketo, that would help with this issue?

Venus_Wills · ‎03-20-2014

@Vikki - That worked - thanks so much! What's the logic behind it? @Josh - I actually wanted the drop-down to show Select as the default, but it keeps showing No as the default on my landing page.

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