Zoom webinar integration - webinars from some users not showing up

[kimburditt]

We have the Zoom integration set up on our IT admin's account, and one of our Marketo admins has been enabled in Zoom to create webinars, and they've been working for the integration without issue.

We have a new user who we've granted identical permissions in both Zoom (including the Marketo app config) and Marketo, but none of her webinars show as available to sync to programs. We have tried the same with another user to no avail.

When our IT admin creates a webinar in his own account, that immediately shows up as available.

We have gone through the documentation and can't seem to identify and causes for this issue, and we have also re-authenticated the integration in launchpoint. We have seen some evidence that other orgs may be facing this issue: https://devforum.zoom.us/t/unable-to-access-zoom-webinars-of-specific-users-from-marketo/121376

Does anyone have any further suggestions to remedy the situation?

[SanfordWhiteman]

Make sure your IT admin adds all permitted users (by email address) to this screen in Zoom:

[kimburditt]

Thank you - yes, we've done this already but have not had any luck. 

[SanfordWhiteman]

Did you reauthorize the Zoom Launchpoint app (with a Zoom admin account)?