Zoom webinar integration - webinars from some users not showing up

[kimburditt]

We have the Zoom integration set up on our IT admin's account, and one of our Marketo admins has been enabled in Zoom to create webinars, and they've been working for the integration without issue.

We have a new user who we've granted identical permissions in both Zoom (including the Marketo app config) and Marketo, but none of her webinars show as available to sync to programs. We have tried the same with another user to no avail.

When our IT admin creates a webinar in his own account, that immediately shows up as available.

We have gone through the documentation and can't seem to identify and causes for this issue, and we have also re-authenticated the integration in launchpoint. We have seen some evidence that other orgs may be facing this issue: https://devforum.zoom.us/t/unable-to-access-zoom-webinars-of-specific-users-from-marketo/121376

Does anyone have any further suggestions to remedy the situation?

[SanfordWhiteman]

Make sure your IT admin adds all permitted users (by email address) to this screen in Zoom:

[kimburditt]

Thank you - yes, we've done this already but have not had any luck. 

[SanfordWhiteman]

Did you reauthorize the Zoom Launchpoint app (with a Zoom admin account)?

[kimburditt]

It turns out we had a misunderstanding with our IT team about exactly how many/which settings inside Zoom needed to be modified, despite your helpful previous replies. For reference, this was the answer from Marketo support that resolved it for us. 

Open the Zoom App Marketplace.

1. At the top of the page in the search bar, search for the Marketo app.
2. Click Marketo.
3. Click the "Approve use of this app" toggle.
4. Select a radio button to grant Marketo access:
   1. All users on your account: Select to grant access to all users who belong to your account.
   2. Specific users or user groups on your account: Select to grant access only to the users or user groups you add.

Next, the user needs to be configured to add webinars to Marketo:

1. In Zoom, access the Marketo Marketplace page.
2. In the Manage section, click Configure.
   Note: The Configure option is not visible until an admin has created the Zoom LaunchPoint service in Marketo. Only the admin who created the LaunchPoint service will be able to see and use the Configure option.
3. Enter the email addresses of all Zoom users (up to 40) who will use the integration.

Additionally, go into Zoom's App Marketplace, then into the Marketo App, and manually add individuals to be able to sync Zoom Webinars over to Marketo. Zoom also lists some prerequisites and limitations, so please ensure that the users are currently meeting them. The above steps are outlined in detail in this document: Zoom Support Article https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067042