Why does my umlaut change?

[Anonymous]

In my German emails, the umlauts are correct.  But when I use an umlaut in my mailto subject, Marketo changes it to this:

I checked the HTML code, and it looks fine.  Any idea how to fix this?

[Mike_Reynolds2]

Hi Sandy Barsotti​

Try this doc and see if this helps Import a Non-Latin Characters List - Marketo Docs - Product Docs. Also, check to make sure your list is coded to UTF-8. Sometimes you'll get those characters if it's not coded to UTF-8.

Hope that helps!

Mike

[Anonymous]

I'm not uploading a list; I'm pre-populating a subject line in an email link:

mailto:myname@mycompany.com?subject=includes a word with an umlaut

[SanfordWhiteman · Accepted solution]

I can't reproduce this. You say "the HTML code looks fine" which suggests that your screenshot is from a mail client.

Note that letter+diaresis glyphs will need to be percent-encoded before being actually put on the wire.  For example, lowercase o with diaresis must become %C3%B6.  While browsers and mail clients should perform the encoding themselves when they see ö you can pre-percent-encode to ensure it will work.

(While we're on the topic, remember that you shouldn't track mailto: links.)

[Anonymous]

thanks for your input.  I unchecked the "track link" box and now it works.  Thank You!

[SanfordWhiteman]

Great, please mark as Correct for other folks.

[Anonymous]

Hi Mike!

I do have a similar problem: when I use tokens in the subject line like "full name" and the value contains umlaut, like "Björn Müller", when the email is delivered, the name in the subject line looks as follows:

When I uploaded the list, all the umlauts were displayed correctly, in fact, some names were not uploaded as lists but added to database manually, but the umlaut-problem is still there

Does it mean, I have to export, re-format and upload the whole database? or what could be the problem?

Thanks!

[SanfordWhiteman]

Please open a new thread for this rather than working on the old one (remember threads can only have one answer marked Correct and only the OP can mark).