Why does header banner text appear in 'test emails' but disappear from the 'live' version ?

[Anonymous]

Hi all,

I created an HTML email with a header banner out of a template, and header text appeared in every test email that I sent out.  However,  come time to launch, the header text was missing from the 'live' version.  All other text and links were intact.  I investigated and am unclear what went wrong.  What am I missing?

Thanks!

[Kenny_Elkington]

How exactly is the text embedded into the email?  Is it an image, a div, a token?

[Anonymous]

The copy is in a text box within the header image.  The test version reflected the actual title, but 'live' version is what you see in the attached.

[Kenny_Elkington]

My guess would be that there's some css in the email that isn't supported by gmail and is hiding the text box, but I couldn't say for sure without having the actual html of the email.

[Anonymous]

If the test versions came through in gmail with header text missing, just like the 'live' versions, gmail not supporting CSS could likely be the case, but so hard to know.

[Justin_Cooperm2]

Are you specifying the title with a program token? If so, the campaign sending the email needs to be in that program. How is that title being filled?

[Justin_Cooperm2]

Did you approve the draft?

[Anonymous]

Yes, I did.