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Where is info from form going?

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Anonymous
Not applicable

Where is info from form going?

I've created a landing page with a form on it and have no idea where the results are going. I've set up a smart campaign to send an email to myself if someone fills out the form, but when I'm testing it, I'm not receiving an email. Is this right...

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Veronica_Holme4
Level 10 - Champion Alumni

Re: Where is info from form going?

Hi Poonam

You need to make the following changes:

This needs to be a triggered smart campaign. In the smart list choose "Fills Out Form" as the trigger, and choose the form you are filling out.

In the flow, if you are trying to send yourself an email when somebody fills out the form, you need a different flow action. This flow action would send an email to the person who filled out the form. If you want an email sent to you whenever somebody else fills out the form, you need to choose the "Send Alert" flow step, and put your email in the "Other emails" box.

I recommend reading this article for some info: https://community.marketo.com/MarketoArticle?id=kA050000000LA3VCAW

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5 REPLIES 5
Veronica_Holme4
Level 10 - Champion Alumni

Re: Where is info from form going?

Hi Poonam

You need to make the following changes:

This needs to be a triggered smart campaign. In the smart list choose "Fills Out Form" as the trigger, and choose the form you are filling out.

In the flow, if you are trying to send yourself an email when somebody fills out the form, you need a different flow action. This flow action would send an email to the person who filled out the form. If you want an email sent to you whenever somebody else fills out the form, you need to choose the "Send Alert" flow step, and put your email in the "Other emails" box.

I recommend reading this article for some info: https://community.marketo.com/MarketoArticle?id=kA050000000LA3VCAW

View solution in original post

Anonymous
Not applicable

Re: Where is info from form going?

Thank you for that however, I'm still not receiving this email. I have followed all the steps and approved all pages etc but not sure what I am doing wrong. Is it because when filling out the form I am doing so in the preview page?
Alok_Ramsisaria
Level 10

Re: Where is info from form going?

Hi Poonam,

You need to test the campaign by filling the form on Approved Page. Visit "View Approved Page" rather than "Preview Page" to test the campaign.

Veronica_Holme4
Level 10 - Champion Alumni

Re: Where is info from form going?

Alok is absolutely correct. Test it in an approved page.
Anonymous
Not applicable

Re: Where is info from form going?

Thank you so much. It works now!