I received an email from Marketo yesterday, encouraging me to contact our CSM as a primary point of contact for non-support related issues -- rather than other internal points of contact at Marketo -- and providing their contact information. Is there a way to also see this person's information in the UI, such as somewhere in the Community? This email was the first I'd heard of our CSM! I hate having to route non-Support related questions through Support when I don't know who else to contact and I'm afraid of not getting a response when someone is on vacation.
Marketo - feel free to convert this to an idea if it doesn't already exist somewhere.
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