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Re: What happens if a lead enters a wait step fixed fixed date end after the end?

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Grégoire_Miche2
Level 10

What happens if a lead enters a fixed end date wait step after the end?

Has anyone tried to see what happens if a lead enters a flow step after after the end date /time of taht flow step (in case it's a fixed date wait)?

-Greg

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Grégoire_Miche2
Level 10

Re: What happens if a lead enters a wait step fixed fixed date end after the end?

Hi Dan,

In fact, no, the wait step is just skipped and the lead proceeds to the following step.

-Greg

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5 REPLIES 5
Dan_Stevens_
Level 10 - Champion Alumni

Re: What happens if a lead enters a wait step fixed fixed date end after the end?

Good question. Expected behavior is the lead would stall and not proceed any further. 

Grégoire_Miche2
Level 10

Re: What happens if a lead enters a wait step fixed fixed date end after the end?

Just launching a test. I'll keep you posted.

Grégoire_Miche2
Level 10

Re: What happens if a lead enters a wait step fixed fixed date end after the end?

Hi Dan,

In fact, no, the wait step is just skipped and the lead proceeds to the following step.

-Greg

Mike_Reynolds2
Level 10

Re: What happens if a lead enters a fixed end date wait step after the end?

If the time the lead is supposed to wait until has already passed, the wait step can't be applied, so it will be skipped.

Grégoire_Miche2
Level 10

Re: What happens if a lead enters a fixed end date wait step after the end?

This can really cause unwanted behaviors. Imagine some uses this type of waits to do the following, on a registration for to an event that starts on Oct 23rd :

  1. Send email to confirm registration
  2. wait until Oct 22nd, 10AM
  3. send a reminder email

If someone registers on the 22nd, 1PM, he/she receives immediately the confirmation and the reminder email.

Just posted an idea :

-Greg