Webinar Attended/No Show Status Question

[Anonymous]

Hi Everyone,

We use GoToWebinar to host our webinars and I noticed our most recent one that I set up and completed showed that no one attended or "no-showed" which I know is not the case because of the report that gotowebinar provided to me. I looked at previous webinars that were set-up by someone else in my company and it does show the attended and not attended. Does anyone have any suggestions or thoughts on how to resolve that? Thank you!

Below is what mine looks like:

Below is what a previous one looks like: