Webhook Called Twice

[Anonymous]

I have a webhook that's called when an attribute is changed in a Marketo lead. However, the webhook is called twice in a row. Has anyone experienced this before?

The conditions are (all boolean AND)
1/ Filled out proper form
2/ Data value changes
3/ Data value changes to True

[Anonymous · Accepted solution]

Hi Hugo,

Can you clarify which of these criteria are filters, and which are triggers? Perhaps a screenshot would help here.

My guess is what's happening is you have multiple situations where a lead would qualify for the webhook, or you've built your smart campaign in a way that creates a loop (ie. a form is filled out, which triggers this campaign, but by filling out that form, a data value changes, which also triggers this campaign). My advice would be to look at restricting your smart campaign to only have one trigger, or set your qualification rules to "lead can only run through flow once". 

Hope this helps,

-Jeff

[Jep_Castelein2]

I have the same guess as Jeff: probably multiple triggers fire at once. You can avoid this by setting the qualification criteria to "run every 1 hour". Of course, assuming you don't need to call the webhook more than once every hour for a particular lead. 

[Anonymous]

Jep: *Run every 1 hour* could lead to a wrong state unfortunately - it would work in 95% of cases though.

Jeff: There are two triggers. I could see how the underlying code would run it twice but that would be a bug in my book since the boolean is explicitly AND. I'm going to use one trigger and convert the second trigger into a filter of sorts.

I'll report back on the result. 

Hugo

[Anonymous]

Using only one trigger stops the webhook from being called twice. Thanks guys.