Webhook Call Erroring out

[jeanmarieborich]

We have a series of Webhooks that pass engagement data from Marketo to our wider repository of user info and so we can stay in compliance with internal data management processes. 

5 of the Webhooks that pass this email engagement data work, however our broader authentication token Webhook that generates the authentication token for the other 5 Webhooks is consistently erroring out on the Marketo side. We have been seeing 400 errors and the Webhook call has failed. 

Internally we are not sure how to fix this as we are not seeing any errors come through in the Gateway application. We have looked at the Marketo payload template format and have not had any success with making adjustments and are still getting the same 400 error. 

Does anyone have any suggestions on how to troubleshoot?

[SanfordWhiteman]

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5 of the Webhooks that pass this email engagement data work, however our broader authentication token Webhook that generates the authentication token for the other 5 Webhooks is consistently erroring out on the Marketo side

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This seems like pretty fragile setup to begin with. How are you ensuring the proper sequence between the token webhook and subsequent webhooks?

Anyway, the problem is almost certainly not w/Marketo itself but how you’ve set up the payload. You’d need to provide your actual payload (and any custom headers) to get suggestions about that.