Web personalization (RTP) Segments are not fetching correct number of Matches

manan_sheth
Level 1

Web personalization (RTP) Segments are not fetching correct number of Matches

Hello,

 

We've encountered something unusual where we're unable to retrieve the correct number of matches for the segment we've generated. We've reviewed the filters we've applied, and they were functioning properly until recently, accurately fetching the numbers.

Is there currently an issue affecting this? Or could anyone offer assistance with potential workarounds? Any help would be greatly appreciated.


Thanks.

1 REPLY 1
uditmathur
Level 4

Re: Web personalization (RTP) Segments are not fetching correct number of Matches

HI,

If you have recently added, deleted or reordered any of your filters its suggested to check the segment filter logic, it might have been changed because of your recent activity. from AND to OR or visa-versa. 

 

To have a more precise understanding of use case it will be helpful if you can share more details on type of filters you are using.