We're not getting sample emails to review

[Anonymous]

Beginning yesterday, we are not receving sample emails ti test email campaigns

[Kim_Allen · Accepted solution]

Hey Sarah,

There's a few things you may want to check.

- If you're using tokens make sure that the information is correct, no typos etc. if so they won't send.
- Make sure your IT dept has you white listed
- Are you testing by sending a sample email or by a smart campaign? Try whichever you aren't using and see if that works.

Kim

[Anonymous]

Also double check your spam folder, and make sure you're added as a lead in Marketo. Then, you can check if you're unsubscribed or marketing suspended as well.

My experience with this has more to do with whitelisting as Kim metioned.