Visits webpage but does not fill out Gravity Form

[Anonymous]

Hi all,

This is probably going to sound really over complicated and I'm now worried I am over thinking! Any guidance will be much appreciated!

Just trying to work out the flow steps for this:

FYI: We are using Gravity forms in wordpress and not Marketo forms.

We want people to click on CTAs in an email and then go on to fill out a form and download our material.

If they do not fill out a form, I want to send a trigger email to a Sales Person to let them know their lead/opportunity has shown an interest in our resources and taken no action (more just for their benefit)

On our website if you fill out a form, you get a different URL after form fill.

My current setup is:

*Clicks Link In Email (with CTA)

*Does Not Visit Webpage (With Completion URL)

Will this work? Do I need to stagger this trigger out - is it possible to say like, 5 mins after click, and no fill out, the trigger sends?

Currently Marketo forms are not an option

[Justin_Norris1]

Claire Higgins​

Hi Claire,

Yes you'd need to stagger this out, otherwise the condition would trigger as soon as the person clicks on the link.

I would trigger the smart campaign when someone clicks on the link, and then wait 30 minutes before giving them a program status of "visited page" or adding them to a static list.

Have a separate smart campaign triggered based of that program status change or static list addition with an additional filter of "not visited [your thank you url] in past 30 minutes" which will then trigger the alert.

This will give you the most control in case the person has visited a thank you URL in the past, it may be important to have a time constraint.

Also ensure that no additional parameters on the thank you URL break your filter - you may need to use "contains" if this is not predictable.

[Anonymous]

Ahh thanks for this Justin! Fab stuff!