View in browser

[Jeanna_Welday]

When I click on "View In Browser" link in the email it failed to show personalized content.
Is there any solution or Marketo limitation?

[SanfordWhiteman]

Personalization is expected to work in View as Web Page mode.  However, you do need to send a real email, not a sample; the email also can't be from more than 6 months before, as the mkt_tok expires. Can you explain more about the origin of this email?

[Jeanna_Welday]

Thank you @SanfordWhiteman  for responding.  

I did test regular schedule run instead of sample/Test email, run into same error 

Here is the configuration I am using.

• Email was built using HTML code (NOT Marketo default template)
• Using “Apache Velocity" scripting in personalization token
• I am using smart campaign to trigger emails
• Smart list (Email address = My Email address)
• Schedule run

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[SanfordWhiteman]

Velocity {{my.tokens}} are expected to work in VAWP view. However, some Marketo instances are mistakenly set up with the wrong order-of-operations, which breaks those tokens. Open a Support case and be clear about what's happening and they should fix it for you.