Using Data Value Change Trigger for Campaign Code

[Chris_Saporito]

Hi All,

I set up a triggered campaign to run when the Data Value Changes for Campaign Code for specific values. While testing I can see the data value change in my Activity but it's not triggering the campaign. Is there something caveat with campaign codes that would not allow this to work?

[Justin_Norris1]

Chris Saporito​

Any filters on that campaign? Qualification rules set to "every time"?

If you create a lead and manually change the Campaign Code in the lead detail page will it work?

Also, may sound silly, but check if there is a confusingly similarly-named field that may be actually receiving the DVC. Sometimes that has tripped me up before.

[Justin_Norris1]

You could also check whether the DVC is actually a new value.

E..g, if someone fills out the form and the campaign code is the same, the DVC will not actually register as a trigger for the campaign. (Although in that case you wouldn't expect to see it in the activity log as a DVC either).

Regardless I would agree to check for filters messing with your logic as Dory said or if the lead is first being created you need to do Person Created Trigger + Campaign Code filter to make it work as Josh said. 

[Chris_Saporito]

For new leads I'm using Lead is Created trigger and a filter for the campaign code and that works fine. But for existing leads that we are running digital ads for I thought that I could get away with using DVC for campaign code, shown below. Unfortunately that has not worked in any of my tests.

[Dory_Viscoglio]

+1 on new records being created not causing a Data Value Change.

Do you have screenshots of the trigger and the activity on a log? Are there any other filters that are preventing these records from flowing through? I think campaign code is a custom field so any caveats might be limited to your specific instance.. But we definitely need more info to diagnose.

[Josh_Hill13]

Would you provide more info on how this data is passed to Marketo?

Remember, DVC may not trigger on net new leads.