Uploading a list

[Anonymous]

I am trying to upload a list of about 20 people and it is taking a rather long time...about 45 minutes at this point. Has anyone had this issue? If I stop it will the whole list not import so I can try again?

[Dory_Viscoglio]

Hi Nicole, I'd stop the list import and try again. Marketo will dedupe on list imports, so anyone who has already been imported will not be duplicated.

If it persists, I'd contact support. 

[Anonymous · Accepted solution]

I'd like to second the advice to talk to Support. List imports are pretty fast these days, 45 minutes is unacceptable and we'd want to look into it.

[Anonymous]

We've had that problem a few times and it helped to stop the upload, clear my cache and refresh the browser.Things got hung up in my cache for some reason according to support. It's worth a shot for an initial trouble shooting session.