Unsubscribe from an Interesting Moment Alert

[Katie_DenHollan]

I've seen several posts about this from the last few years, but no answers. Does anyone know if a rep has subscribed to an Interesting Moment in Marketo Sales Insight for Salesforce, can they unsubscribe later?

I can't find an answer anywhere, and we are about to roll out sales insight. I don't want to encourage our reps to do this if there is no way to undo it.

Thanks!

[Grégoire_Miche2 · Accepted solution]

Hi Katie,

After some more research the only place one can unsubscribe is from the alert email itself. there is an unsubscribe link at the bottom of the email:

-Greg

[Dory_Viscoglio]

Yes, I believe the only way to unsubscribe from these are via the actual notifications received from an Interesting Moment! That's what we've done in the past.

[Katie_DenHollan]

Opps, I responded through my sandbox account above, which has my colleague's name!

After waiting about an hour after unsubscribing and triggering the IM again, I no longer received the alerts.

Thanks for your help!

[Anonymous]

Thank you both! I've subscribed to an interesting moment in our sandbox, and have unsubscribed from the email alert, however, when I trigger the IM again, it still sends me the alert. Perhaps it takes some time for the unsubscribe to take effect, so I'll try it again a little later.

Thanks!

[Grégoire_Miche2]

Neither do I

I ran a test a searched for half an hour, not believing it's not possible. It does not seem to be recorded in a salesforce table somewhere, so it's probably stored in Marketo, but where ???

-Greg

[Anonymous]

I don't see a way to unsubscribe from it