SOLVED

unable to see Smart List subscription but got an email

Go to solution
marymcnerney
Level 1

unable to see Smart List subscription but got an email

hi, So I got emails from a smart list subscription that does not exist in my NA workspace in the database or analytics. I had alert emails set up but those have been shut off. Not sure how to resolve the issue. 

Screen Shot 2022-04-13 at 10.24.07 AM.pngScreen Shot 2022-04-13 at 10.24.19 AM.pngScreen Shot 2022-04-13 at 10.01.03 AM.png

1 ACCEPTED SOLUTION

Accepted Solutions
Darshil_Shah1
Level 10 - Community Advisor

Re: unable to see Smart List subscription but got an email

Can you check for an active SL subscription in the Marketing Activities section? 

 

Go to Marketing Activities > Select the apt WS from the left navigation tree > Click on Subscriptions in the right pane 

Darshil_Shah1_0-1649860961290.png

 

Best,
Darshil

View solution in original post

3 REPLIES 3
Darshil_Shah1
Level 10 - Community Advisor

Re: unable to see Smart List subscription but got an email

Can you check for an active SL subscription in the Marketing Activities section? 

 

Go to Marketing Activities > Select the apt WS from the left navigation tree > Click on Subscriptions in the right pane 

Darshil_Shah1_0-1649860961290.png

 

Best,
Darshil
marymcnerney
Level 1

Re: unable to see Smart List subscription but got an email

Thank you, Darshil, that did the trick! The one place I forgot to look. 

Darshil_Shah1
Level 10 - Community Advisor

Re: unable to see Smart List subscription but got an email

Awesome, glad I could help! 🙂

Best,
Darshil