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Triggering Campaign Based on Clicking a Link

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Anonymous
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Triggering Campaign Based on Clicking a Link

I would like to trigger a new campaign based off a lead clicking a link in another email but am having trouble.

I assume I would use the "Clicks Link" trigger in the Smart List because an email may contain more than one link. But the link I want to use is not in the drop down menu and if I put it in mannually it says I cannot activate the campaign with an error in the Smart List.

I know the link has been clicked on because this email has been going out for a long time but if you pull up a lead and look at the activity, it will say - Email Delivered - Email Opened - Clicked Email - but it won't show the actual link that was clicked on in the email.

Am I missing something here?  Is there a way to make this work?
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Anonymous
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Re: Triggering Campaign Based on Clicking a Link

Ah you're right.

But, you can add the 'Link" constraint and just set the Emal: to 'is any'. Will that work?

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Anonymous
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Re: Triggering Campaign Based on Clicking a Link

If I'm understanding the situation, I believe you're using the "Clicks Link" trigger for an emai and in that case you should be using the 'Clicks Link in Email' trigger.

Try that and see if your link is in there!

Hope this helps!
Anonymous
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Re: Triggering Campaign Based on Clicking a Link

Thanks! I tried that but unfortunately, with the "Clicks Link in Email" trigger you can only specify the email, not the specific link. Therefore, if we have more than one link in an email, this would not work. 
Anonymous
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Re: Triggering Campaign Based on Clicking a Link

Ah you're right.

But, you can add the 'Link" constraint and just set the Emal: to 'is any'. Will that work?

View solution in original post

Anonymous
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Re: Triggering Campaign Based on Clicking a Link

It isn't quite the same, but could you try a Visit Web Page trigger on the destination page if this is a dedicated landing page.
Anonymous
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Re: Triggering Campaign Based on Clicking a Link

Ah! I didn't see the 'Link' contraint.  Let me see if that will work. If not, I'll have to look into the Visit Web Page option.

Thanks everyone for the suggestions!
Anonymous
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Re: Triggering Campaign Based on Clicking a Link

Adding the Link constraint to the Clicked Link in Email trigger seems to have accomplished what I wanted. Thanks again!!
Anonymous
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Re: Triggering Campaign Based on Clicking a Link

You're welcome! Glad it worked!