Trigger Smart Campaigns Aren't Working

[Anonymous]

In mid-December all of our trigger smart campaigns in our account stopped working. We've been operating off batch smart campaigns since then, but it's obviously not ideal. We've been dealing with a support ticket and our account reps, but they have been anything but helpful.

Has anyone else ever had this happen to them? If so, were you able to solve the issue and can you provide your resolution? I'm afraid that it's a setting that got touched on our account, but can't seem to find anything that would cause this type of impact.

[Grégoire_Miche2]

Hi again Danielle,

But is this because they are deactivated or because the leads do not qualify ?

-Greg

[Anonymous]

All of the smart campaigns in our account stopped triggering any leads and therefore stopped sending any emails. There were leads that should have qualified and leads were not deactivated and neither were the campaigns themselves.

As a interim solution we created batch smart campaigns using the exact same logic (but just switched from using a trigger to a filter) and the campaigns have been sending correctly (for the most part).