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Token on form is populating data for a different lead record

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cdang
Level 2

Token on form is populating data for a different lead record

We have a use case where we have duplicate leads with the same email address that represent different accounts, so we can send emails that are unique for each account to these leads.

 

For example,  the email rep@account.com has three separate lead records for Account A, Account B, and Account C and receives three separate emails with a linked form for each account. I'm using a token on the form to populate the lead's account name so they know which account each form is for. The issue I'm having is the token always populates the account from the lead record associated with the cookie stored on the user's browser, regardless of which account-specific email they clicked on for the form. The link to the form's landing page is being tracked and includes the mkt_tok parameter, so shouldn't the token populate the account that's specific to that mkt_tok?

 

Is there a way to override the cookie so that the token on the form only populates the account data specific to the email that was clicked on?

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SanfordWhiteman
Level 10 - Community Moderator

Re: Token on form is populating data for a different lead record

Delete the cookie and refresh. That's the only way to view the page without the associated cookie being sent to Marketo.

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2 REPLIES 2
SanfordWhiteman
Level 10 - Community Moderator

Re: Token on form is populating data for a different lead record

Delete the cookie and refresh. That's the only way to view the page without the associated cookie being sent to Marketo.

View solution in original post

cdang
Level 2

Re: Token on form is populating data for a different lead record

@SanfordWhiteman thank you!