The new Lead Database Dashboard would be nice if it was not empty

[Grégoire_Miche2]

Dear all,

The Winter'16 version was released last night on EMEA instances. With it comes the new Lead Database Dashboard. The only issue is that is comes empty on all instances I have looked into (5 different instances so far):

And also, it lacks a "refresh" button. Does that mean it will automatically refresh each time it is seen ?

-Greg

[Anonymous]

Definitely agree on the need to add a refresh.

We were working on purging some of our lead database today and cannot get it to update... going on 5 hours now.  There does not seem to be any controls to force an update.

[Anonymous]

In between refresh cycles (daily) you can always leverage the Lead Performance Report - Marketo Docs - Product Docs to get some more granular information.

A refresh button could be a nice idea to upvote though!

[Dory_Viscoglio]

Louiza Verykiou​ would you recommend a support ticket if our dashboard hasn't updated in days? We're still seeing Feb 28 data

[Anonymous]

Dory Viscogliosi​ absolutely!

In these situations we can force it from the back end to recalculate and then monitor to ensure it works properly.

[Grégoire_Miche2]

Hi again Louiza,

Here is the button:

-Greg

[Anonymous]

Hello Grégoire,

we too are really excited about this feature! The reason it looks empty right now is due to cache. This will resolve itself by tomorrow for you, however if you can't wait to see the results, please reach out to support who can force the cache update from the back end for you.

Apologies for the inconvenience and I really hope you enjoy the new feature!

[Grégoire_Miche2]

Hi Louiza,

I'll keep you posted in the morning.

-Greg

[Anonymous]

Please do!

[Grégoire_Miche2]

Hi Louiza,

It populated on the 6th morning, and then refreshed on the 9th (today). Nothing in between.

-Greg

[Anonymous]

Still no update 24+ hours later.

[Anonymous]

Thank you for that information!

Could I trouble you to log a case about it? I think we should double check that everything is working as intended there.

[Grégoire_Miche2]

Hi again Louiza,

How often is it supposed to refresh?

-Greg

[Anonymous]

Hello Grégoire,

it should be daily. If this is not the behaviour you see, please do log a case so we can double check it!

[Grégoire_Miche2]

I again Louiza,

It was last updated this morning, so less than 24 hours ago.

-Greg

[Anonymous]

Let's check tomorrow and see what it does! We'll get to the bottom of this

[Dory_Viscoglio]

Maybe the launch isn't completed yet? I have to assume that Marketo did a good amount of testing and planning on this one because it was just empty/wasted space before.