Thank you message - not opening up external link in new page

[Yenith_Lian_Ty]

Hi,

I hope someone can help me.

Issue:

I am having issues where once a user submits the form they should be directed to an external "Thank You" page, however, they are not re-directed (Thank You: Contact Submission - Video – HomeUnion ), but are staying on the page.

Here is how it is in Marketo:

Our Contact us Page:  Contact HomeUnion to Invest in Residential Real Estate across the US

Actual Result:  This is what is shown when a user submits:

here is what is in the HTML:

Expected Result:  User should be redirected here:  Thank You: Contact Submission - Video – HomeUnion

Hope someone can help!  Thanks!

[SanfordWhiteman]

Because you have code in the page that's specifically canceling the standard success behavior:

  MktoForms2.whenReady(function (form) {
  form.onSuccess(function (values, followUpUrl) {
  if(values.formid=='2946'){ 
  var url = pathInfo + '/functions/formsubmit.php'; // the script where you handle the form input.
  jQuery.ajax({
  type: "POST",
  url: url,
  data: values, // serializes the form's elements.
  success: function(data)
  {
  //alert(data); // show response from the php script.
  }
  });
  }
  form.getFormElem().hide();
  document.getElementById('confirmform').style.visibility = 'visible';
  return false;
  });
  });

Please try to keep aware of what else you're running on your LPs. This is hardly a standard form setup.

[Yenith_Lian_Ty]

Thank you so much for getting back to us. We had our dev look into it:

That script only runs on form ‘2946’ – which is our ‘Get Approval Form’ popup– The Script does not run it on form on our Contact Form #2608. Could you please enlighten us to where the issue may be?

[SanfordWhiteman]

Look at line 788 of the same file.

I shouldn't have to do your dev's job for them: it's one thing to not have a developer on hand at all, quite another to have one who's incapable of searching view-source.