Syncing Saleforce to Marketo

[Anonymous]

We just did our first sync of Salesforce into Marekto and it created a duplicate of every lead into Marketo. Is there a way to merge duplicates as one action, rather than doing them one by one? (Tried list/flow/merge, but that appears to merge all into one)

In addition, on the one lead that I merged with a sync to Saleforce, created a duplicate record in Salesforce and had to be merged. Is there a way to avoide that?

[Anonymous]

Thank you for your response. Our Marketo database had a list from MS Dynamics, as well as a couple other event lists. We just switched to Salesforce and synced.

[Anonymous]

Did you move your leads from Dynamics into Salesforce prior to synching it with Marketo?

[Anonymous]

Yes, but we never did a Dynamics sync to Marketo. We just uploaded CVS file that was pulled from Dynamics.

[Anonymous]

Ah. If the records in Salesforce are accurate, you may want to consider starting over by deleting all of the leads in Marketo (be sure to set the Remove from SFDC option to "false").  You'll need to make a small change to all of the SFDC Lead/Contact records (e.g. a Change SystemModStamp checkbox) to force all of the SFDC records back into Marketo.  I would discuss it with Marketo tech support first.