Hi,
I've searched the discussion boards and resources for an effective troubleshooting guide for when your "Sync to Salesforce Campaign" doesn't work. I'm hoping we can both solve my issue and provide a valuable troubleshooting guide to the rest of the community.
Before I get into my issue, I want to clarify, we've been using the campaign sync successfully for months. This is the first time it's failed. We've tried to troubleshoot and are stumped.
Scenario:
We uploaded a Third Party Webcast list from excel. They are members of the program. Member Status = Attended.
My program Setup has the SFDC Campaign Sync built out. The Period cost is listed. The Channel is accurate and cloned off other similar campaigns. The most confusing part: Marketo did successfully create the campaign in SFDC; however, no members of the Marketo program were added to the campaign. The Marketo program shows 625 Total Members. Members by program status shows 4 Converted and 621 Attended. Again, all this seems logical, but none of the members are being added as members (with any status) in SFDC.
We received no errors at the time of creation stating an issue with program statuses. So I don't think that's our problem.
What am I missing here?
Thank you in advance for your assistance.
Ryan
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