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Smart programs can't find approved emails

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Anonymous
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Smart programs can't find approved emails

My smart programs can't find one of my approved emails but the email program can find it without a problem. Is there a reason why this is happening? 
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Anonymous
Not applicable

Re: Smart programs can't find approved emails

Not much information here, but I do have a hunch.

My hunch:
- This email lives in an Email Program
- This email is being used for an A/B test in the Email Program

Issue:
- You won't be able to reference and email when it lives within an Email Program and is being used for the A/B Test

Solution:
- You need to remove the A/B test from that Email Program in order for it to show up for use outside of the Email Program

 

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Anonymous
Not applicable

Re: Smart programs can't find approved emails

Not much information here, but I do have a hunch.

My hunch:
- This email lives in an Email Program
- This email is being used for an A/B test in the Email Program

Issue:
- You won't be able to reference and email when it lives within an Email Program and is being used for the A/B Test

Solution:
- You need to remove the A/B test from that Email Program in order for it to show up for use outside of the Email Program

 
Josh_Hill13
Level 10 - Champion Alumni

Re: Smart programs can't find approved emails

Or just clone the email to the other program.