Smart list issue

[Vinay_Kumar]

Hi All,

I have created a smart list that initially qualified over 10,000 leads based on the criteria. However, after one day, the number of qualifying leads has dropped to 45, even though no actions were performed on those leads. Additionally, the smart list now shows only the count and not the actual leads. Please see the screenshot below:

Any idea on this?

[SanfordWhiteman]

Can you show the Smart List tab, please? Wouldn’t be possible to hazard a guess without such info.

And also show screenshots of a lead you believe should qualify and why.

[Vinay_Kumar]

Hi @SanfordWhiteman, Thanks for your reply.

Here is the SS of smart list:

[cayte_bray]

I think we need more information still? Is this a sList for a selected campaign?

[SanfordWhiteman]

Please show a person you believe should qualify and all the reasons for this. Also your filters include nested Smart Lists! All the filters in these SLs need to be shown as well.

[Vinay_Kumar]

The nested smart lists are only checking for the certification dates, types, and membership active and expiration dates.

More than 1M records in our Marketo instance who do not have active certifications/memberships and should qualify for this smart list. 

What are your thoughts on the below screenshot:

If you see bottom right it is showing 45 people qualified but no people is appearing. Is this a Marketo issue?

[Vinay_Kumar]

There was an issue with our Marketo which is resolved now.