Smart List in Email Program highly inaccurate

[Mikes_Jones]

So here's the simple breakdown.

I used the built in Smart List in the Email Program to filter out leads, but when I go to view "Leads", I still see leads I filtered out.

So I created a separate smart campaign and used the exact same filters and logic, and that populated a correct list just fine.

So what am I doing wrong? No matter how many times I tell the smart list in the email program NOT to include any email addresses that contain XYZ, it still does.

[Julie_Colwell1]

Hi Malik,

Is your smart list rule logic set correct? Do you have it set to Use All Filters or Use Any Filters?

[Justin_Cooperm2]

Yeah, can you paste a screenshot of both smart lists and results? Did you click "refresh" on both? That definitely shouldn't happen.