Smart Campaign Trigger not working

[Anonymous]

Hello,

I sent out an A/B test today for two whole body emails. With that I created two smart campaigns - one for people who clicked the link in the email add them to list A, people who filled out the form, put them in list B. I tested it out before I sent it to make sure both smart campaigns were working, it worked for me and added me to the appropriate list.

I did see the link performance report and saw that people had click the link, I was wondering why it wasn't working and why people weren't being added to the list.

Not sure if it had to do with A/B Testing...

[Anonymous]

It could be that people are clicking the link more than once?

[Nicholas_Manojl]

hmm, I don't think it's that?

What do you mean? You don't think the trigger will work if it's clicked more than once?

[Anonymous]

Sorry, I guess I misunderstood the question.  I think the problem is in the SmartList you are creating for list B.  You must have mismatched the URL it is listening for.  I would look more closely at that

[Nicholas_Manojl]

The fills out form trigger should definitely work.

There might be a typo in the URL of the clicked link trigger, or you could change it to "is" instead of contains.

You could clone the campaign and change the trigger to a filter to "catch up" if that is indeed the problem.

[Alok_Ramsisaria]

Remove 'http://' from your trigger for the email click link. Also, ensure that the URL is correct and you select it from the drop-down, rather than pasting it manually in the field.     

[Rachel_Noble]

Alok has it - we've had this same problem. If you paste the URL directly into the Web Page constraint it won't work.

[Anonymous]

Hi Alok,

I actually got the URL from the drop down. 😕

[Rachel_Noble]

Instead of Link, can you use Web Page and find it there?

[Alok_Ramsisaria]

Lisa Kong​Did      you test this once without selecting the URL and without http:// once? I feel it should work fine that way.