SFDC Details doesn't show in lead alert emails

[Anonymous · Accepted solution]

ISSUE SOLVED!

We tried different things based on the comments like the order of ops and were able to fix the issue by adding in "Sync Lead to SFDC" to the flow.

THANK YOU!!

[Dan_Stevens_]

In our environment (Marketo/MS Dynamics CRM), we've always needed two separate links: one for the Marketo lead record; another for the MSD lead/contact record:

What we are noticing more of lately is the MSD link is invalid since it doesn't include the GUID - meaning the alert is being sent before the bi-directional sync is taking a bit longer than it used to.  So we had to increase the wait step in our campaigns (from 20-30 minutes):

Oddly, everything seems to be running slower these days: the bi-directional sync (CRM contacts take upwards of 45 minutes), trigger campaigns (upwards of 30 minutes even though there's no backlog in the campaign queue, etc.)

[Anonymous]

Thanks a lot Dan! Helping us get to the bottom of this.

[Darrell_Alfons2]

glad you found the solution! make sure to mark the question as answered so others don't have to review it.