SFDC Details doesn't show in lead alert emails

[Anonymous]

Hi!

In our lead alert emails, "SFDC Details" stopped appearing consistently about two weeks ago.

Our instance of Marketo is synced w/ SFDC.

"SFDC Details" ALWAYS appears if the lead is already in SFDC, and NEVER appears if it's the first time a lead has ever been in SFDC.

But this wasn't always the case!

"SFDC Details" ALWAYS appeared no matter what.

Any idea how to get this to display all the time?

We've been going back and forth with support quite a bit with no luck.

Thank you!

Emily

e.henze@jobtarget.com