Set Users for not sending anymore using the API

[Anonymous]

Hi,

I have a problem whenever I want to unsubscribe an user from Marketo using the API.

I can set the attribute Unsubscribe to True, but We've checked that to those users, Marketo is sending to those users anyway.

We've checked that modifying manually the attribute Email Invalid and setting it to checked, an email is never sent again to such user, but I cannot modify such attribute using the API.

What's the name of the attribute for modifying?? We've tried with Email Invalid, EmailInvalid, Emailinvalid... without any success.

Any help??

thanks

[Cecile_Maindron]

have you checked that your mailings don't have the feature operational email ticked?
if so, the mailings will be sent to all users, even if they are unsubscribed.

[Anonymous]

Luis, let me know when you get an accurate answer. Are you using SynchLead method?

[Anonymous]

Hi to both. Champion, where is such feature??

Randy, We're using SyncLead for testing, and syncMultipleLeads for production environment.

Thanks

[Anonymous]

As Cecile highlighted well, it is the operational setting indeed. The emails starting with 20130520 in program envios diarios are marked as operational. They display the bright red warning.

Operational emails ignore Unsubscribed, Marketing Suspended and Black Listed fields.  They send no matter what.

For more detail please review

https://community.marketo.com/MarketoTutorial?id=kA250000000Kz32CAC

The API is working well. It is the operational setting.
 

[Cecile_Maindron]

edit campaign > edit settings tab

[Anonymous]

Hi, thanks.


Is there anyway of setting this "operational Email" to checked to all our environment and forever, and not only by campaign???

Thanks

[Anonymous]

That is effectively a feature/enhancement request.
It could be a setting in Admin section.
Please file your suggestion through "Ideas" section.

Setting operational at application level is a moderate risk.
The Charter of Fundamental Rights of the European Union requires senders to respect users' opt-out.
Furthermore it applies to the recipient's location, not sender.
A company based, say, in Chile or anywhere else must respect that choice if a recipient is based anywhere in the EU.

Some EU countries require users to opt-in instead of opt-out. The inclusion to a marketing database is initiated through traditional post (paper letter).

Please review the article Marketing Automation and the European Privacy Laws for details

https://community.marketo.com/MarketoArticle?id=kA050000000L6ELCA0
 

[Anonymous]

There is one other key feature of operational emails that should be mentioned here - they do not automatically append the unsubscribe link to your messages. By law in most countries, marketing messages must include functional unsubscribe links. If you need to use the operational email setting to send marketing content for some reason, you should add the unsubscribe link manually within the body of your message.

[Anonymous]

Hi,

that's right. We use our own unsubscribe link and legacy message according to spanish laws.

So, users are unsubscribed directly in our environment, but if there is still a list at Marketo, we want to unsubscribe all those users from that list via API

thanks