Sending IP is empty or not valid

[Kim_Gandy1]

When trying to approve an email, I get the error "Sending IP is empty or not valid." I notice the dedicated IP is empty from the summary tab. How can I add/associate an IP address to this email?

[Grégoire_Miche2]

Hi Kim,

This means that your instance has a dedicated IP for sending emails. Very few people have this option. AFAIK, this is set when designing the email.

Josh Hill​, Sanford Whiteman​, Courtney Grimes​, you may have experience with this.

-Greg

[Kim_Gandy1]

Within Design Studio, where can I set the dedicated IP in the email template?

[Justin_Cooperm2 · Accepted solution]

You can change this in the "Edit Settings" dialog in the email editor. If you don't have valid options available for selection, please file a ticket with support.