Send Sample on Draft Mode Not Working

[Anonymous]

I am having troubles getting the "Send Sample" feature on the draft version of an email to send.  Any ideas why?

We currently have two sets of automated emails up and running, but we want to change the copy.  I've made all the changes in draft mode, and wanted to proofread before we update the live versions to the draft.  But, I can't send myself samples.  I tried this yesterday and thought there was a delay, and tried it again, and nothing sent.  If I send samples of emails that aren't in draft mode (i.e. haven't been approved yet), there's no sample problem.

[Anonymous]

Josh Hill​,

There are lots of updates on this issue in this thread: Sample / Test Emails Not Sending

Thanks,
Carley Donovan

[Anonymous]

A different browser doesn't seem to work.  I'll try Support.  Thanks!

[Josh_Hill13 · Accepted solution]

Have you tried a different browser? Or ask support.