Send Alert 'To' Two People?

[Anonymous]

I have a Send Alert attribute in the Flow stage of a Smart Campaign that is currently set up to send an Alert to two Salesforce users using the "To Other Emails" box. However, Marketo is only sending the alert directly to the first user and then CC'ing the next user into the email.

Is there any way to send the email alert directly 'To' two users, rather than sending the alert 'To' the first user and then CC'ing subsequent users in on the alert?

[Dan_Stevens_]

You can include as many recipients as you want (separated by semi-colons or commas), but the first recipient will always be the "TO" recipient, with all others being "CC'd".

[Anonymous]

So there's no way to send the alert 'TO' multiple users?

[Scott_McKeighe2]

Are you experiencing a measurable/functional difference when User 2 is CCed, while User 1 is sent the message directly?

[Anonymous]

It's more for our internal processes for when a user receives an alert - some of our users have mailbox filters set up to add emails that they're CC'd into into a separate mailbox/inbox to those that they're directly sent emails 'To'.

If it cannot be done, then that's fine, but I just want to confirm whether this is possible or not.

[Scott_McKeighe2 · Accepted solution]

Yeah I think you're out of luck there, sorry to say.