Send alert email based on action in form - Unsubscribe

[Anonymous]

Hi, if the unsubscribe form has two comms that the lead can opt out of. How do we send a email alert with the lead details (ID, name) based on which cmms they opted out of? So if they opt out of option 1, a email goes to manager A, if they opt out of option2, then a differenemail goes to manager b with customer details.

[Grégoire_Miche2 · Accepted solution]

Hi Vibha,

Just a run a smart campaign with 2 send alert:

1. trigger : fills out form
2. Flow steps
   1. send alert
      • choice : if Opt out 1 -> send to Manager A
      • default : do nothing
   2. send alert
      • choice : if Opt out 2 -> send to Manager B
      • default : do nothing

-Greg

[Anonymous]

Thank you Greg,

That's helpful info - I'll try that now.

Cheers,

Vibha.:)