Sample emails

[Anonymous]

Anyone having issues with sample emails at the moment? Mine aren't coming through - I've sent them three times and even logged out and back in again.

Thanks,
Jan

[Anonymous]

Mine are coming through but I can't figure out how to get my First Name token to populate...

[Anonymous]

@Dana, have you created yourself as a lead in the database?

If so you should be able to select your lead in the 1st dropdown in the send sample pop out box.

@Jan, is it the 1st time you've tried sending a sample?

Maybe try sending yourself an email via the single flow action and confirm if that works or not.

[Anonymous]

Same issue here. No emails coming through. They sure did yesterday and any day before that.
Regular smart campaign flow works though.

EDIT: Nope, no smart campaign flow sendouts work either.

[Anonymous]

Please reach out to support so they can check this out.

[Anonymous]

@Cathal, thank you! I ended up finding that add Lead portion under the email edits section. Everywhere else it was just a drop down of previous emails or a short answer box where you could add an email. 

I was a lead but I wasn't see the opportunity to select a lead when I was in either the preview view or the control panel.

Thank you

[Anonymous]

And for us, the problem was a mail server address that had become black listed. 

[Anonymous]

Samples are coming through for us, but ONLY if you right-click on the email and select "send sample". If you open the draft preview and try to "send sample" from there, it sends, but all tokens are empty.