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Salesforce type field not matching

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Anonymous
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Salesforce type field not matching

Would anybody know why opened emails are being synced as "Type: Outbound Calls" within Salesforce for our sales team? Thanks!

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Anonymous
Not applicable

Re: Salesforce type field not matching

Hi Alex,

I was able to get some help from the call support. The SFDC admin had to update the Type Field within SFDC and mark "Email" as the default task type. Thanks!

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Alex_Stanton1
Level 8 - Champion Alumni

Re: Salesforce type field not matching

Gina, could you please post a screenshot of what you are seeing?

Anonymous
Not applicable

Re: Salesforce type field not matching

Hi Alex,

I was able to get some help from the call support. The SFDC admin had to update the Type Field within SFDC and mark "Email" as the default task type. Thanks!

View solution in original post