Salesforce Sync Options

[Mikes_Jones]

Hello,

If i uncheck an activity from the Salesforce Sync options, will that activity still be tracked in Marketo?

There is certain activity I don't want pushed to SFDC, but would like for it to remain in Marketo.

Screenshot for reference.

Thank You!

[Dory_Viscoglio · Accepted solution]

Hi Malik, yes. All activities will still be tracked in Marketo, even if they aren't synced.

[Mikes_Jones]

Thanks Dory Viscogliosi​ !

[Edward_Masson]

Bear this in mind, this will add much to your database size for activities in your SFDC if checking all of the above. Only if you're dealing with millions of records, the increase in size of your activity database in SFDC can push your over your allowed limit.

Many years ago we ran in to this issue and had to turn off nearly all of the check boxes and went with Marketo sales Insight for just key milestones for Sales teams.

[Mikes_Jones]

In order to activity to show up in Marketo Sales Insight, do you have to create an interesting moment smart campaign in Marketo? I know we have one for filling out forms, clicking links in emails and visiting key pages. If I wanted to track open emails and delivered emails, would i have to create an interesting moment in Marketo?

[Edward_Masson]

Your correct.

The real engine of Marketo, you will be creating smart campaigns listening to key activities in real time and process them with Interesting Moments.

[Dory_Viscoglio]

If you have MSI, there's no need to create an interesting moment for every email delivered/opened/clicked. That will come across MSI regardless.

[Mikes_Jones]

Correct, but by relying only on MSI, doesn't that mean the moments wouldn't be tracked under each lead's activity in Marketo, only in SF?

[Dory_Viscoglio]

All deliveries, opens, clicks, etc will be in the Marketo record regardless of whether you're using MSI or Interesting Moments.