Salesforce sync issue - from an event program

[Anonymous]

HI,

Ive added members to an event program in Marketo using the CheckIn app onsite at the event,

and synched to Salesforce - however, only half my members show up in Salesofrce campaign.

On looking at the record of an unsynched member this message is showing - and ideas how I add the source ??

FIELD_CUSTOM_VALIDATION_EXCEPTION: You must select the lead source.

[Grégoire_Miche2]

Hi Annaliese,

Apparently; the lead source field has been made mandatory on SFDC side.

Create a smart campaign :

• 2 filters :
  • member of program = True, program = [your program]
  • Lead source is empty
• Flow steps :
  • Change data value : lead source = Your new value
  • Sync lead to SFDC

Run it once.

-Greg

[Anonymous]

I have this icon against the un- synched members  in the Aquire column.

[Grégoire_Miche2]

Hi again,

That's normal. It means they are new leads that have been acquired by the program. Which is why they need to be created in SFDC.

-Greg

[Anonymous]

Greg, thats great - I'll do that - thanks so much for posting this for me!