Salesforce Sync Error: No XML Document Error

[DeniseGreenberg]

@SanfordWhiteman - This thread is so old I wasn't sure if I should reply here or start a new thread. We have been seeing the No XML Document error periodically for months now. When I go into the Salesforce Integration section in Admin and check the sync errors, it says:

(Hope you can see that - it says "Error Type: Job Level" "Error Details: getDeletedSObjects failed for type 'CampaignMemberStatus' - looks like we got no XML document".

I shared this information with the SFDC administrator. He does not know how to interpret it and said "I don't understand why Marketo is trying to Get deleted Standard Objects of CampaignMemberStatus. I would think it would try to get records as there would only be 1 object with that name. This object is actually just an object whose records are the same as the  values for the picklist field "Status" on the Campaign Member object. And it doesn't look like it actually does anything from the Salesforce perspective as the picklist doesn't appear to be related to the CampaignMemberStatus object."

I don't know what Job Level would have to do with CampaignMemberStatus either.

Are you able to offer any insight or should I log a support ticket?

[SanfordWhiteman]

“Job Level” refers to the Marketo sync job, not a lead field.

Marketo tries to sync deleted objects just in case, it’s harmless.

[DeniseGreenberg]

Thanks. So we should just ignore the error? Any idea what changed to cause Marketo to constantly create the error notification (constantly = several times per month).

[RichJG]

I have been getting the same error for some time too. And ever since, we are not getting alerts regarding new form fills. The fills are successfully being pushed into Salesforce but no alerts. This makes it tedious to check on new leads. I have reached out to Marketo several times with no help at all. Moreover, this was working fine for over a year before the Sync Error first started. And we have not touched anything with the Marketo flow or trigger. 

Can anyone offer any advice?

[SanfordWhiteman]

You mean Salesforce alerts? What are the criteria for the flow/trigger in SFDC that’s supposed to trigger on form fills? And how are you inserting form fills — as Tasks?