SalesForce Creating Duplicates with Leads Pushed from Lead Scoring

[Meghan_Fisher]

Hi there,

We are having an issue right now where when someone reaches our lead score threshold and is automatically pushed to SalesForce it is creating a separate, duplicate lead for those customers or leads who are already in SalesForce. Has anyone else had this issue? I would assume there is some way to tell Marketo to add the information to the existing lead in Salesforce instead of creating a new lead entirely.

Any help would be appreciated!

Thank you.

[Grégoire_Miche2]

Hi Meghan,

Please move this question to Products. Marketing Central  is for generic marketing questions.

This is because you are forcing assignment to a lead queue even though the person in Marketo is a contact in SFDC.

For this, use a choice in your flow step:

-Greg

[Anonymous]

Hi Meghan -

You definitely aren't alone in this problem!

Quick question, does your organization have a 1 to 1 sync between Marketo and Salesforce.  Meaning that all leads in Marketo are synced with Salesforce and all leads/contacts in SFDC are synced with Marketo?

Thank you!

Christine

[Meghan_Fisher]

Hi Christine ,

Yes we do.