Salesforce.com sync errors - hundreds of duplicate leads created in SFDC by Marketo user

[Anonymous]

My errors were limited to one day, so luckily that is the only time I saw anything. 

Now I am just waiting to see how we can get all these leads out from a more programatic way, rather than me re-merging everything myself.

[Anonymous]

@Gabe

I wanted to chat with you about Ringlead (although you are probably not very happy with it right now). We have used SFDC for about 5 years and Marketo for 3 months. When you were researching Ringlead did you find any other possible integrations to help de-dupe current and future leads / contacts / accounts?

Thanks in advance for your help. If you hve time to chat, please email me at cleo@fireclaytile.com

Happy Thanksgiving week everyone - hope everything gets resolved. 

Cleo

[Anonymous]

@Cleo: Besides this issue and some other weirdness with RingLead (e.g.,. if we dual post from a web form to both Marketo and SFDC - we have our reasons, but will eventually change to flow only through Marketo - then RingLead is seeing the existing record in SFDC, but proceeding to let Marketo create another one), RingLead does seem to work as advertised. 

I'm a little annoyed with them that I haven't gotten an explanation of what happened, or assurance that it won't happen again.

That's one thing that bugs me about both Marketo and RingLead: There's all this stuff that happens out of sight via APIs in a black hole, and we don't have access to any kind of audit trail to monitor what's happening. It's easier to access audit trails in SFDC.

As for similar tools, we've used DemandTools with SFDC for years, and love it. We have a number of automated dedupe scripts running against our SFDC data to help keep it clean. They (CRMFusion) offer some other dupe cleaning tools, too.

[Anonymous]

Thanks for this thread. I have been having a similar issue with contact records being created in SFDC by salesforce.com. These contact records however don't appear to be created by anything in Salesforce. When I orginally reached out to Marketo on this, they explained it as a SFDC issue. Looks like I will push back now and see if there is anything that can be resolved here. 

If it was just duplicate lead records being created I could manage,but a lead record and a contact record makes it hassle to merge. We only want to the lead record, not the contact record (which is being created in error).  

[Anonymous]

I never got an answer. Basically, they told me to blame SFDC. I've spoken to SFDC and they say it's a Marketo problem.

[Anonymous]

Hi Alyssa-

Are you a RingLead customer, too?

[Anonymous]

@Bentacular, I opened up a new case with them around this again today. I am hoping I can get an answer from them. I am sorry you are going through the "blame the other tool" game! 

@Gabe I am not a RignLead customer.