Salesforce.com sync errors - hundreds of duplicate leads created in SFDC by Marketo user

[Anonymous]

@Bentacular: That's a sample activity log from one of my affected records in Marketo -> Lead Database -> <search for user> -> <click user ID> -> Activity Log.

@Ann: Agree. 

This is a significant issue, and I'm not impressed with the fact that it's still not resolved. 

I've seen no evidence to suggest that the issue is on the SFDC side, and Marketo support apparently has limited visibility into the bidirectional sync, which seems like a major oversight to me. 

As a fairly new Marketo customer, this is just the latest in a slew of ongoing problems we've had with Marketo.

Very frustrating. 

[Anonymous]

More evidence that this is an issue on the Marketo side: From what I've seen, we have old lead records that for some reason were being sent from Marketo to SFDC as new lead records, and 20+ new records were being created by the Marketo user in each case, resulting in hundreds of new / dupe records total. 

Of course, this triggered a number of workflow rules in SFDC, which sent out emails to our resellers  and end users alike, which has angered some of our customers and partners. 

Not good, and I'm still waiting for details on cause / resolution on why Marketo caused the Marketo user to behave erradically like this - or evidence that this was a breakdown on the SFDC side, which I'm just not buying. 

[Anonymous]

Any update here? This is a major issue and I can't believe it hasn't been addressed yet.

[Anonymous]

This is terrible. This is day 2 of spending the whole day de-duping. At least confirm that it's on the Marketo side...

[Anonymous]

Yes, 2+ days and no resolution is very bad. Not at all happy or impressed with Marketo on this.

And the radio silence isn't helping.

We've just had to keep our sync disabled to prevent dupes from appearing, and that's affecting a number of other projects.

[Anonymous]

Hi guys, This is an open issue that is being investigated by Marketo's engineering team. Any updates will first be provided via your support tickets.

[Anonymous]

Thanks, Cathal, but I'm still dismayed at how long this has taken to find resolution. 

[Anonymous]

5 days and still no confirmation of resolution.

Is anyone using the SFDC integration NOT seeing this issue? It seems to me like it'd be a global problem. 

[Anonymous]

Marketo has now created over 400 duplicates over the weekend

[Anonymous]

I finally got word back that this has been escalated again.

Luckily, in my instance, it seemed to be a one day only thing. But it is end of month and it is skewing all of our numbers, so need to get this remedied and cleaned up.