Salesforce automatically changes emails to lower case

[Anonymous]

Hi,

I have noticed that if a user types their email address on the Marketo form with upper case letters (some/all), the email value is automatically changed to lower case in Salesforce. This causes Marketo to believe that the email address has changed and the Unsubscribe value (we have the opt-out field on our contact us form) is changed from TRUE to FALSE. 

Has anyone seen this issue? Any work-arounds?

regards, 
Dj

[Josh_Hill13]

That's odd, I haven't seen that before. Maybe Marketo can tell us more about this.

[Sara_Underwood]

Hello - checking to see if anything new on this on thread. Just discovered this was an issue for us.