Sales Insight Email Performance Report

[Kristy_Murphy]

All,

Do you know why we would have "unknown" names in the Sales Insight Email Performance report? Are these possibly from the Outlook Plug In? Any insight? Michaela Iery​.

Kristy

[Josh_Hill13]

The report can sort by Subject Line or Salesforce Username.

I suspect that the User was deleted in SFDC.

[Kristy_Murphy]

Josh,

I was able to figure out the answer so I thought that I would come back and share. The issue is of the sender showing as "unknown" was triggered by the sales executive using the Outlook Plugin and then sending to an e-mail address that was not a person in Marketo and tracking with Marketo. This triggered a new person to be added to Marketo but at the time of the e-mail send the person was unknown and that's just how the Sales Insight report picks it up.

Kristy