RTP static list not showing up when creating segment

[Jarom_Hulon]

I am trying to create a segment based on a list we have in Marketo. However, the list will not show up when I try to create the segment. Any ideas of why this may be?

[Anonymous]

Marketo expected to have it resolved by tomorrow. I'd check back Wednesday if it's not. Any static lists you need them to upload for you, they can do manually if asked.

[JD_Nelson]

Agreed. We are now on their “earliest possible” timeframe. I’d give a few more days at least. 

[Jalana_Ballen]

We're having the same issue and it has not yet been resolved. I'm going to give it a few more days.

[Ellen_Zhang]

Thanks Donte and JD, I'll wait a couple more days. Hope it gets resolved this week.

[Anonymous]

Thank you Donte, yes that answers my question. Very helpful.

Carrie

[JD_Nelson]

TBH, I've never used this feature before -- but I see what you're saying, I can only find a few lists and they seem to be 3 years old... here's a workaround I've done in the past:

You can sync a FIELD over to RTP in the database tab of the Account Settings -- I've utilized this as a way of a 'static list' functionality.

For instance - create a new field in Marketo for "downloaded XYZ whitepaper" -- then from your static list, run a 'change data value' flow step to flag each of these users as a boolean value for "downloaded XYZ whitepaper" -- then you can sync that field to RTP and use it in your segmentations.

meanwhile, I'll open a ticket to see what's up with the list pull...

[Anonymous]

Thanks JD!

Best,

Donte

[Anonymous]

I'm trying to do the same and only seeing lists from 2015....not sure where it's pulling from. Those lists names are not in Marketo

[Dan_Stevens_]

By chance, does the list exist in another workspace/partition; and it's not shared in the partition where you're creating the segment?  What is an "RTP static list"?  Is it something special for Web Personalization (and different from a regular static list?