RTP static list not showing up when creating segment

[Jarom_Hulon]

I am trying to create a segment based on a list we have in Marketo. However, the list will not show up when I try to create the segment. Any ideas of why this may be?

[Dan_Stevens_]

By chance, does the list exist in another workspace/partition; and it's not shared in the partition where you're creating the segment?  What is an "RTP static list"?  Is it something special for Web Personalization (and different from a regular static list?

[Anonymous]

I'm trying to do the same and only seeing lists from 2015....not sure where it's pulling from. Those lists names are not in Marketo

[JD_Nelson]

So - just to make sure I follow -- you uploaded a static list of accounts to the Account Lists and then are trying to use them in a segmentation? Or are you trying to sync over a field value from Marketo? We'll need a bit more information to know the process.

[Anonymous]

We have static lists we've created in all of our campaigns/programs within Marketo. In Web Personalization we'd like to create a segment of a list we have from campaigns/programs within Marketo. I'm tying to understand where the "static lists" within Web Personalization are pulling from. I'm not seeing any lists from our Marketo campaigns/programs.

Hope that helps.

Best,

Donte

[JD_Nelson]

TBH, I've never used this feature before -- but I see what you're saying, I can only find a few lists and they seem to be 3 years old... here's a workaround I've done in the past:

You can sync a FIELD over to RTP in the database tab of the Account Settings -- I've utilized this as a way of a 'static list' functionality.

For instance - create a new field in Marketo for "downloaded XYZ whitepaper" -- then from your static list, run a 'change data value' flow step to flag each of these users as a boolean value for "downloaded XYZ whitepaper" -- then you can sync that field to RTP and use it in your segmentations.

meanwhile, I'll open a ticket to see what's up with the list pull...

[Anonymous]

Thanks JD!

Best,

Donte

[Anonymous]

Hi Donte,

I'm curious as to how you're seeing Static Lists in Web Personalization. I can see when you create a new segment you can bring Static Lists into your logic, but are you seeing a drop down menu of the static lists in your Marketo instance, or do you have to populate the name of the list? I am seeing that you have to populate the name of the list (that there isn't a drop down select from).

Thanks,

Carrie

[Anonymous]

Yes, In segments under"known profiles" there's the option to include a static list(s). There's no drop down, but if you click inside or start to type, whatever is available will be shown in a list.

In my scenario, all we see are archived lists from 2015 and a few advertising lists that are active. Marketo said they would have all lists populated by today, hopefully. If I hear back today I will update this thread.

Hope that answers your question.

Best,

Donte

[Anonymous]

Thank you Donte, yes that answers my question. Very helpful.

Carrie