RTP static list not showing up when creating segment

[Jarom_Hulon]

I am trying to create a segment based on a list we have in Marketo. However, the list will not show up when I try to create the segment. Any ideas of why this may be?

[Jarom_Hulon]

We have been working with them with a support ticket. The good news is that they have found a fix to the issue. They are just doing final testing to make sure there are no bugs. Should be up and running in the next day or two!

[Anonymous]

looks like it's live everyone!

[JD_Nelson]

Confirmed! Sweet! Thanks for the update Donte!

[Anonymous]

Hi JD,

I attended your presentation at Summit; it was very informative! Just wondering if you know if there is a lag in when you create the static list and when it shows up in Web Personalization. I am not seeing the static list I created this morning yet.

Thanks!

Carrie

[Anonymous]

Just confirmed that there is a lag. It was roughly 20 minutes between when I created the smart list and when I saw it in Web Personalization.

[Anonymous]

Looking to upload this static list VIP_Static_List_For_WP from our Marketo instance to web personalization

Dontè M. Murphy | Senior Manager Global Marketing Programs

Worldwide Clinical Trials

1000 Continental Drive, #290, King of Prussia, PA, 19406, USA

M: +1 757.849.8363 | O: +1 484.253.0721 WORLDWIDE.COM<http://www.worldwide.com/>

[Anonymous]

It took about 20 minutes for a new static list to show up in Web Personalization for me when we tried it last week.

[Anonymous]

Thanks. It’s working now.

My timing was about the same.

Best,

Dontè M. Murphy | Senior Manager Global Marketing Programs

Worldwide Clinical Trials

1000 Continental Drive, #290, King of Prussia, PA, 19406, USA

M: +1 757.849.8363 | O: +1 484.253.0721 WORLDWIDE.COM<http://www.worldwide.com/>

[Anonymous]

Wanted to ask how long it takes for static lists to populate in Web Personalization?

Dontè M. Murphy | Senior Manager Global Marketing Programs

Worldwide Clinical Trials

1000 Continental Drive, #290, King of Prussia, PA, 19406, USA

M: +1 757.849.8363 | O: +1 484.253.0721 WORLDWIDE.COM<http://www.worldwide.com/>

[JD_Nelson]

ah - good to know. I haven't fully implemented my first campaign with this yet (had to wait for Summit to be over to get back into the swing of things). 20 min seems pretty good -- especially when considering that previously syncing a data field would take 24-48 hours. I'm excited to use this; it's going to simplify segmentations like I can't believe!!

[Anonymous]

i agree! JD

[Ellen_Zhang]

So weird, I still am not able to create the segment. In fact, none of my lists show up anymore, not even the old ones from 2015. Support said they have not found a root cause in my ticket.

[JD_Nelson]

So - just to make sure I follow -- you uploaded a static list of accounts to the Account Lists and then are trying to use them in a segmentation? Or are you trying to sync over a field value from Marketo? We'll need a bit more information to know the process.

[Anonymous]

We have static lists we've created in all of our campaigns/programs within Marketo. In Web Personalization we'd like to create a segment of a list we have from campaigns/programs within Marketo. I'm tying to understand where the "static lists" within Web Personalization are pulling from. I'm not seeing any lists from our Marketo campaigns/programs.

Hope that helps.

Best,

Donte

[Anonymous]

Hi Donte,

I'm curious as to how you're seeing Static Lists in Web Personalization. I can see when you create a new segment you can bring Static Lists into your logic, but are you seeing a drop down menu of the static lists in your Marketo instance, or do you have to populate the name of the list? I am seeing that you have to populate the name of the list (that there isn't a drop down select from).

Thanks,

Carrie

[Anonymous]

Yes, In segments under"known profiles" there's the option to include a static list(s). There's no drop down, but if you click inside or start to type, whatever is available will be shown in a list.

In my scenario, all we see are archived lists from 2015 and a few advertising lists that are active. Marketo said they would have all lists populated by today, hopefully. If I hear back today I will update this thread.

Hope that answers your question.

Best,

Donte

[JD_Nelson]

This is a new feature just released in the latest push. Their servers are still copying over to the RTP servers for another week or two. I was told we should see all lists by 4/23.

[Ellen_Zhang]

Is anyone still experiencing this issue? I just tried to create a static list segment and I'm still limited to lists from 2015. I was told this was supposed to be resolved but waited til today since I saw JD's response in this discussion.

[Grégoire_Miche2]

Hi Ellen,

I have not tried it today, bu t it was still an issue 5 days ago.

May be a ticket to support might help.

Keep us posted.

-Greg

[Ellen_Zhang]

Hi Greg, thanks for your response. I actually did reach out to both my point of contact for Marketo RTP and to support, and support directed me to this discussion.

Ellen